14.11.2022

OpenWidget by LiveChat Software will help e-commerce businesses during the upcoming peak season.

OpenWidget is the latest solution from LiveChat Software. This free and easy-to-install tool allows e-commerce businesses to improve their customer satisfaction and increase profits in the upcoming peak shopping season. “The quality of business communication on the internet needs to improve and we believe we can be the ones to do it,” said Konrad Kruk, who was responsible for OpenWidget.“This tool helps e-commerce businesses make money by allowing end-users better access to the help and information that’s most important to them while decreasing cart abandonment rates.

13.10.2022

Loris Announces Integration to LiveChat

The newly built integration with the LiveChat platform will enable the chat app’s customers to experience real-time intelligence across their digital communication channels New York, New York. Loris announced today that its pioneer technology is now available for users of LiveChat, a full-service customer support platform. With Loris’s solutions, companies using LiveChat can increase agent performance, improve agent ramp times and drive better QA and policy adherence across customer service teams.

03.10.2022

LiveChat Monthly Recurring Revenues increased in Q2 2022/23 FY by 11.8% y/y

The Group’s Monthly Recurring Revenue (MRR) value at the end of September 2022 was 4.91 mn USD, which is an increase of 1.9% from the end of June 2022 and an increase of 11.8% year on year. LiveChat Software’s estimated consolidated revenues in the second quarter of 2022/23 financial year (July - September 2022) amounted to USD 15.47 mn. It means an increase of 7.9% year on year. In the previous three months, the Group generated revenues of USD 15.

27.09.2022

Publication of preliminary estimated results

LiveChat Software plans to publish preliminary estimated results for the second quarter of the financial year on Monday, October 3, after the close of the trading session. The planned date may change. We invite you to participate in planned calls where the IR department will discuss the results. Meeting in Polish - October 4 at 11 AM CET -LINK TO REGISTRATION Meeting in English - October 4 at 3 PM CET -LINK TO REGISTRATION

06.09.2022

LiveChat Software has patented the method of chat communication rating in the US

LiveChat Software S.A. was granted a patent from the USPTO - United States Patent and Trademark Office on the LiveChat functionality - enabling real-time chat communication rating. The patented system and method allow the end-user to rate the chat by selecting the “thumb up” / “thumb down” button. In addition, they provide the opportunity to collect the obtained ratings in the so-called agent application and rating classification. Additionally, one can get the summary report in graphical form via e-mail.

25.08.2022

LiveChat Software's revenues increased by 36.5%, net profit by 35.3% in the first quarter of the financial year

The consolidated revenues of the LiveChat Software Group in the first quarter of the financial year amounted to PLN 66.8 million, and the net profit was PLN 36.0 million. This represents an increase of 36.5% and 35.3%, respectively, compared to the same period in the previous year. “It was a very strong quarter for us in terms of financial results and acquiring new clients. Our products are used by companies, institutions, and offices from around 150 countries, and from virtually all industries.

01.07.2022

LiveChat Software estimates that revenues in Q1 2022/23 FY increased by 16.8% y/y

LiveChat Software’s estimated consolidated revenues in the first quarter of 2022/23 financial year (April - June 2022) amounted to USD 15.21 mn. In the previous three months, the Group generated revenues of USD 14.77 million (published estimates were USD 14.61 million). The Group’s Monthly Recurring Revenue (MRR) value at the end of June 2022 was 4.82 mn USD, which is an increase of 3.9% from the end of March 2022 and an increase of 14.

30.06.2022

LiveChat Software's revenues increased by 24.3%, net profit by 18.8% in the financial year

Wrocław/Boston June 30, 2022 The consolidated revenues of the LiveChat Software Group in the financial year ended March 31, 2022, amounted to PLN 222.5 million, and net profit was PLN 119.0 million. This represents an increase of 24.3% and 18.8%, respectively, in comparison with the same period in the previous year. “Behind us are twelve months full of shocking events, affecting the economy as well. Thanks to the hard work of the entire team, LiveChat Software has proved that in such conditions it can demonstrate growth and stability.

12.05.2022

LiveChat Launches Incubator Program to Support Business Communication

LiveChat is open to accepting product creators into the program BOSTON — May 12, 2022 ** LiveChat, a provider of software solutions for managing business communication, today announced the launch of its Incubator program to support product creators in the business communication industry that are working to remove communication barriers that stand in the way of online customer-business interactions.** The LiveChat Incubator program is designed to teach participants how to successfully use the technology and establish a data acquisition plan to achieve a product-market fit and a go-to-market strategy.

01.04.2022

LiveChat Software estimates that MRR in Q4 of the financial year increased by 4.5% qoq

LiveChat Software’s estimated consolidated revenues in the fourth quarter of 2021/22 financial year (January - March 2022) amounted to USD 14.61 mn. In the same period of the previous year (January - March 2021) the consolidated revenues amounted to USD 12.66 mn and in the period October - December 2021 (Q3 of 2021/22 financial year) the consolidated revenues amounted to USD13.92mn. The increase in revenues compared to the previous year results from both the increase in the number of clients of all the Group’s solutions and the higher ARPU (average revenue per client).

07.03.2022

LiveChat Named a WordPress VIP Technology Partner

WordPress VIP, the leading provider of enterprise WordPress, has added LiveChat to its prestigious Technology Partnership program. LiveChat joins a small group of enterprise technology companies and is the first software solution that will allow WordPress VIP clients to provide an omnichannel customer service experience. As experts in enterprise WordPress, WordPress VIP provides a fully managed WordPress cloud platform for unparalleled scale, security, performance, and flexibility, as well as end-to-end guidance and hands-on support.

04.03.2022

Support for Ukraine - UPDATE

The LiveChat Software team supports organizations and initiatives helping the victims of Russian aggression in Ukraine. Below we present selected activities of our company and team. We don’t do it for PR, but we believe our stakeholders should know about these activities and the costs associated with them. We replaced the link “Powered by LiveChat” with “Support Ukraine” in LiveChat’s Chat Widget and made it available to over 35,000 our clients from over 150 countries.

27.02.2022

Support for Ukraine

The LiveChat Software team decided to support humanitarian aid for the victims of aggression in Ukraine. The amount of PLN 1 million will be transferred to the Polish Humanitarian Action (PAH), which has been operating in Ukraine since 2014.

25.02.2022

LiveChat Software’s net profit increased by 22.1%, revenues by 22.7% in Q1-Q3 2021/22 financial year

In the first three quarters of the current financial year, LiveChat Software generated revenues of PLN 160.7M, and net profit for that period stood at PLN 88.7M. This translates to an increase of 22.7% and 22.1% on an annual basis. In the third quarter only, revenues increased by 21.4% to PLN 56.1M and net profit by 12.3% to PLN 29.4M. The financial year at LiveChat Software starts on April 1 and ends on March 31.

16.02.2022

LiveChat Software with a second US patent

The United States Patent and Trademark Office (USPTO) has granted LiveChat Software patent protection for giving an agent the possibility to “sneak peek” message content while the customer is still drafting the message. It is the second patent registered in the US. The patented technology significantly improves the speed and quality of customer service. Agents using LiveChat solutions now have more time to learn about their customers’ problems and can reply faster.

03.01.2022

LiveChat Software estimates that revenues in Q3 of the financial year increased by 14.3%

LiveChat Software estimates that revenues in Q3 of the financial year increased by 14.3% LiveChat Software’s estimated consolidated revenues in the third quarter of 2021/22 financial year amounted to USD 13.92 mn. In the same period of the previous year (October - December 2020) the consolidated revenues amounted to USD 12.18 mn and in the period July - September 2021 (Q2 of 2021/22 financial year) the consolidated revenues amounted to USD 14.