LiveChat Software customer base grew by 402 companies in August, which makes it the best month in the company’s history in this respect. As of September 1, the solution “LiveChat” is already used by 11,917 companies in over 130 countries around the world. One year ago, the company from Wroclaw had 8,495 customers.
“Another record and fast-growing customer base are the effect of great work of the entire team. Thanks to it, we do not slow down the pace and prove that we can sustain very rapid, even accelerated growth,” said the president of the company, Mariusz Ciepły.
Companies and institutions use the LiveChat solution for the direct contact with people visiting their websites, including for the sales support. The solution offers a number of additional tools that allow, among others, analysis of site traffic, customer behaviour or the quality of the consultants’ work.
The number of customers has direct bearing on the financial results LiveChat Software. In the first quarter of its fiscal year (i.e. in the period April - June), the revenues increased by 86% to PLN 11.24 million, EBITDA by 84% to PLN 7.86 million and the net profit by 77% to PLN 5.89 million.
The solutions of the Polish company are used by the following brands: Orange, Adobe, Samsung, Pizza Hut, Macy’s, PBS, NetApp and many other offices (including the US Department of State), universities (Stanford University) and even sports clubs (including Vancouver Canucks).
In early April of this year, LiveChat software announced the achievement of its strategic objective, that is the level of 10 thousand serviced clients. Thus, it confirmed its position as one of the absolute leaders in this sector. In the course of three consecutive months, one thousand companies joined the group of its partners. The Wroclaw company is one of the world’s largest “live chat for business” software vendors. The market for such solutions is growing very quickly, because their application translates directly to the number of transactions executed through the Internet, as well as the improvement of the customer satisfaction.