LiveChat Software has announced new accessibility features in its Chat Widget. The updates ensure that the chat section is keyboard accessible and text-to-speech reader-friendly. In addition, all default color settings that users can choose for the chat have a contrast score of 4.5 or higher. This means it’s now fully compliant with WCAG 2.1 levels A & AA.
LiveChat is a provider of software solutions for managing business communications, generating leads, and selling online. Its product suite consists of LiveChat, ChatBot, HelpDesk, and KnowledgeBase, and altogether they’re used by more than 33,000 businesses worldwide.
In 2020, the products had more than 500 million interactions with their end users.
The latest updates follow the company's vision of “customer communication without barriers.” By introducing the features, businesses can be confident that they’re using a software solution that makes it possible and convenient for anybody to contact their support team. This, in consequence, extends the reach of their products and services and has a positive impact on customer experience and satisfaction.
"LiveChat's Chat Widget serves businesses from almost every industry. Customer service and business communication touch everyone at some point in time. So it's even more important to ensure that anyone can use the tools that we as businesses offer our audience. Furthermore, we firmly believe that all changes toward better accessibility ultimately benefit the general user experience of our products and the people that communicate through them," says Konrad Kruk, Product Owner at LiveChat. "In LiveChat’s case, the most demanding areas in our Chat Widget related to accessibility were keyboard navigation, screen reader support, and visuals. Next, we would like to work on accessibility features for our other applications, including LiveChat's Agent Application".